Privacy Policy

Effective Date: 23 March 2026

 

This Privacy Policy explains how FretRep ("we", "us", or "our") collects, uses, and protects your personal information when you use our website (fretrep.com) and desktop application. By using FretRep, you agree to the practices described in this policy.

 

1. Who We Are

FretRep is a guitar practice application operated as a sole proprietorship based at Adipur, Gujarat, India. For privacy-related enquiries, contact us at legal@fretrep.com.

2. Information We Collect

2.1 Information you provide directly:

  • Name and email address when you register or subscribe
  • Payment information processed by Razorpay — we do not store card details
  • Support messages via live chat or contact form

2.2 Information collected automatically:

  • Usage data and page views via Google Analytics 4 with anonymised IP addresses
  • Session recordings and heatmaps via Microsoft Clarity — no personally identifiable information stored
  • Live chat transcripts via Tawk.to when you initiate a chat
  • Technical data such as browser type, OS, and device type

2.3 Application data:

  • Your practice data stored locally on your device
  • Pro users: practice data may be synced to our secure servers for cross-device access

3. How We Use Your Information

  • To create and manage your account
  • To process payments and manage your subscription
  • To send transactional emails — account confirmation, password reset, payment receipts
  • To send marketing emails with your consent — unsubscribe at any time
  • To provide customer support
  • To improve our website and application through analytics
  • To comply with legal obligations

4. Third-Party Services

We use the following third-party services that may process your data:

  • Google Analytics 4 — website analytics
  • Microsoft Clarity — session recordings and heatmaps
  • Brevo — email marketing and transactional emails
  • to — live chat support
  • Razorpay — payment processing
  • Cloudflare — content delivery and security
  • Hostgator — web hosting

Each third-party service has its own privacy policy. We encourage you to review them.

5. Cookies

We use essential cookies for website functionality, analytics cookies via Google Analytics 4, and functionality cookies to remember your preferences. You can control cookies through your browser settings.

6. Data Retention

  • Account data retained while your account is active
  • Data deleted within 30 days of account deletion request
  • Payment records retained for 7 years as required by Indian financial regulations
  • Chat transcripts retained for 12 months

7. Your Rights

You have the right to access, correct, or delete your personal data; withdraw consent for marketing at any time; and lodge a complaint with the relevant data protection authority.

To exercise these rights, email us at legal@fretrep.com.

8. Data Security

We implement SSL/TLS encryption, secure server infrastructure, access controls, and regular security scans to protect your data. No transmission method is 100% secure.

9. Children's Privacy

FretRep is not directed at children under 13. We do not knowingly collect data from children under 13. Contact legal@fretrep.com if you believe we have done so.

10. Changes to This Policy

We will notify you of significant changes by posting a notice on our website or emailing registered users. Continued use after changes constitutes acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act 2000, and is subject to the jurisdiction of courts in Gujarat, India.

12. Contact

FretRep | Adipur, Gujarat, India

Email: legal@fretrep.com

Website: https://fretrep.com